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Frequently Asked Questions

We've compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can't find the answer you are looking for, feel free to chat live with us by clicking on the bottom right corner of our website or email us - we are always happy to help.

To find your perfect size, please refer to our Size Guide page as well as any fit notes listed in the product details for your chosen styles.

Need more help? Chat live with the peony girls by clicking the bottom right corner of the screen.

All peony styles are handmade in limited numbers and are not restocked. We want to ensure each piece you buy is special and available in limited qualities. We would recommend signing up to our newsletter so you are the first to know about new arrivals and special offers.

For any styles you are currently loving we highly recommend ordering as soon as possible to ensure you don’t miss out. 

 

Every single peony swimwear piece is made from recycled and sustainable fabrics. This includes our printed fabrics, our custom textures and even our inner linings.

 For our printed fabrics, we use fabric made from ECONYL®, a 100% regenerated nylon made from abandoned fishing nets and nylon waste from landfills and oceans around the world.

 For our custom textured fabrics and linings, we develop these fabrics in-house using GSR certified recycled fibre, such as Repreve®. 

This depends on the fabric.

For our printed fabrics, we use ECONYL®, a 100% regenerated nylon made from abandoned fishing nets and nylon waste from landfills and oceans around the world.

For our custom textured fabrics, we develop these in-house using GSR certified recycled fibre, such as Repreve® which is made predominantly from post-consumer plastic bottles.

Yes, it is exactly the same. The quality of the recycled nylon fabric is not compromised at all during the regeneration process. In fact, the nylon waste is recycled right back to its original purity meaning it is exactly the same as virgin nylon.

We use compostable and biodegradable packaging throughout our supply chain. Our bags are made using plant-based materials like cornstarch and wheat, replacing synthetic materials like petroleum. These bags break down easily and can be placed in your compost bin. Unlike regular plastic bags, which can take up to 1000 years to break down, our biodegradable and compostable bags will break down in 3-6 months and help to reduce our environmental impact.

Live chat: Chat live with the peony girls by clicking the bottom right corner of the screen. We are available from Monday to Friday from 8:30am to 5:00pm AEST. 

Email: Contact us at info@peonyswimwear.com. We check these regularly and will respond to your query as quickly as we can. If your enquiry is urgent, please pop URGENT in the title so we can prioritise your email.

peony is carried in select boutiques and leading retailers around the world. To find your closest stockist, see our Stockists page.

We accept most credit cards, Paypal and Afterpay.

Yes, we deliver worldwide. International shipping is free over $150 or a flat rate of $12 for under $150. Express Shipping is available for a flat rate of $20.

For more information on shipping, see our Shipping page.

Within Australia:

Free Standard Shipping on all orders.

Free Express Shipping on all orders over $500.

For orders under $500 Express Shipping is $10.


International:

Free Standard Shipping on all orders over $150.

For orders under $150, Standard Shipping is $12.

Free Express International Courier on all orders over $500.

For orders under $500, Express International Courier is $20.


For more information on shipping, see our Shipping page.

We do not cover the cost of import taxes or duties, these are payable by the customer. These costs are levied by your local customs authority and we don’t have any control over them.

If paying using our regular checkout: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered, you will be able to enter the code. 

If paying with Paypal: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered with Paypal, you will be redirected back to our site, where you will be able to enter the code. Don't worry, you will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.

No, you can check out as a guest or you can create an account. The benefits of creating an account are that when you sign in next time your shipping and billing addresses will be automatically inputted saving you time. You will also be able to keep track of past and current orders.

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.

Once your order has been shipped the email confirmation will include a tracking number to ensure that you can track it right up until it arrives. 

Note: For orders shipped outside of Australia we ship via the following couriers:

Standard shipping: DHL E-Commerce

Express shipping: DHL Express

peony is dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it for a 110% store credit or refund within 21 days of delivery.

We do not offer exchanges. If you would like to swap into a new size or style, please return your order for a store credit and place a new order.

All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.

No refunds or exchanges on final sale items. All styles within the 'SALE' tab are considered 'final sale'. Final sale items can be returned for a 110% store credit only. Full priced items purchased with a discount code or temporary promotion code are considered “final sale” and are only eligible for a store credit.

For more information, please see our Returns page.

No refunds or exchanges on final sale items. All styles within the 'SALE' tab are considered 'final sale'. Final sale items can be returned for a 110% store credit only. Full priced items purchased with a discount code or temporary promotion code are considered “final sale” and are only eligible for a store credit.

We try to keep returns easy. To return an item, simply follow the steps outlined on our Returns page.

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Shop now. Pay later. 100% Interest free.

If you select Afterpay at checkout, you can pay for your order over four fortnightly payments. There is no interest or added fees. The four payments will be taken from your debit or credit card and you will receive your order straight away.

To use Afterpay, all you need is:

(1) A debit card or credit card
(2) To be 18 years of age or over
(3) To live in Australia

To use this service, simply:

(1) Add items to your cart and check out as normal
(2) At checkout, select Afterpay as your payment method
(3) Enter your details with Afterpay

Your order will be shipped straight away.

Please note:

The payment arrangement is made with Afterpay. Afterpay will approve payments at the time of your order. Afterpay is valid for amounts up to $500 with a debit card or $800 with a credit card.

For first time Afterpay customers, the first payment will be made at the time of purchase, with payments over 6 weeks. For existing Afterpay customers, the first payment will be made in 14 days with payments over 8 weeks. The full payment schedule will be provided to you at the time of purchase.

If you wish to return your order, you can choose to receive an exchange or the Afterpay plan can be cancelled and you will pay nothing.

If you fail to make a payment, you will be charged a late fee of $10 and if still overdue after one week, an additional $7 will be charged.

To view Afterpay's complete terms, visit http://www.afterpay.com.au/terms.

Peony Size 6 8 10 12 14
Australia 6 8 10 12 14
US 2 4 6 8 10
US XXS XS S M L
UK 6 8 10 12 14
Italy 38 40 42 44 46
France 34 36 38 40 42

Thread a tape measure under your arms, across shoulder blades at back and around the fullest part of your bust. Relax your arms at either side and keep the measuring tape parallel to the floor.

To find your natural waistline, bend to one side to find the natural indentation in your torso. This is your natural waist. Run tape around natural waistline, keeping tape parallel with floor.

Stand on a level surface with feet together. Measure around widest part of hips and bottom, keeping tape parallel with floor. Do not measure around your hip bones, this is too high. Measure around the widest part of your lower hips and bottom, often this is the upper thigh area.


Chat live with the peony girls to find your perfect fit by clicking the bottom right corner of this screen.