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Terms and Conditions

  • I
    INTRODUCTION
    This website is owned and operated by Peony Enterprises Pty Ltd (ABN 13 885 987 285) The following Terms and Conditions set out the agreement for online trading between Peony Enterprises Pty Ltd (ABN 13 885 987 285) (“Peony”) and the user of this website (“You”). Any access and use of information on this website including purchasing of our product/s is subject to the following term and conditions. At any time, Peony reserves the right to review and amend the Terms & Conditions. Peony therefore recommends you read our terms and conditions each time you visit our website.
  • II
    Return Timeframe
    Returns must be lodged within 14 days from delivery or they will not be accepted within our return portal.
  • III
    Brand New Condition
    All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.
  • IV
    Return Shipping Costs
    A flat rate of $10 AUD applies to all Australian returns. A flat rate of $30 AUD applies to all New Zealand returns. This will be deducted from your refund amount.
  • V
    Exchanges
    We want you to adore your peony pieces. You have 14 days from delivery to exchange your item/s for an alternate style or size. We offer Free Exchanges when exchanging for a different size or style. A Free Exchange is only eligible on the first exchange and multiple exchanges will incur a flate rate return fee. You can process your exchange via our return portal.
  • VI
    Faulty Items
    All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund.
  • VII
    Care
    To ensure the longevity of your pieces, please follow the care instructions on the label of your garment. We cannot fix colour fading, fabric deterioration, pulls or fabric piling, colour running or any symptoms caused by general wear and tear.
  • VIII
    SALE
    This applies to all items in the 'Sale' category: collections/sale. As per the terms and conditions of peony, refunds will not be granted on sale items. Items returned are only valid for a store credit or exchange. peony reserves the right to amend these Terms and Conditions at its sole discretion.
  • IX
    PR List Competition Terms and conditions
    Win a spot on our PR List. This is a global competition. Promotion begins on the 18th July 6:00pm AEST and closes on the 28th July 11:59pm AEST. The winner will be drawn on the 29th of July 9am AEST. For full terms and conditions please see here: https://www.peonyswimwear.com/pages/pr-list-competition-terms-and-conditions
  • X
    for Sale Goods

    Sale Goods are products offered at a reduced price compared to our regular retail price.

    Items discounted by 40% or more are considered Final Sale Items. These purchases are final and cannot be exchanged or returned for any reason, except where required by law.

    Items discounted by 39% or less are not Final Sale Items and are eligible for return or exchange in line with our standard return policy, provided they are unworn, unused, and returned with original tags and hygiene seals intact.

    All Sale Goods — including Final Sale Items — remain fully covered by your rights under the Australian Consumer Law (ACL). This means that if an item is faulty, not as described, or otherwise fails to meet a consumer guarantee, you are entitled to a remedy such as repair, replacement, or refund.

    If you believe a Sale Item is faulty, please contact us promptly with proof of purchase so we can assess your claim. Peony will cover return shipping costs for any item confirmed to have a manufacturing fault or defect.

    For change-of-mind returns (where eligible), you must request a return or exchange within 14 days of receiving your order and return shipping costs are the responsibility of the customer.

    Prices shown on our website are in Australian dollars (AUD) and include GST where applicable.

    Sale pricing is valid only while stocks last or during the advertised promotion period; Peony reserves the right to adjust or withdraw promotions prior to order acceptance.

    Nothing in these Terms limits or excludes your statutory rights under the ACL.

    These Terms are governed by the laws of Queensland, Australia.

Fig. IVFleur bikini hanging.