Does peony delivery worldwide?
Yes, we deliver worldwide. Shipping is FREE over $150, or a flat rate of $15. We send all international parcels via Express International Courier so shipping is fast. For more information on shipping, please click HERE.
What size should I order?
We understand that it can be difficult to figure out which size to order. For this reason we have created a universal size guide for you to view HERE. If you have a specific sizing question, please email us at firstname.lastname@example.org so we can assist you further.
How much does shipping cost?
Shipping is FREE within Australia and for international orders over $150 (for international orders under $150 we charge a flat rate of $15). For more information regarding shipping, please click HERE.
Why do prices change at checkout?
Our website allows you to view our prices in various different currencies. You can select your currency by clicking the drop down located at the top right hand corner of our website.
Please note, all transactions are processed in AUD. The prices you see on our product pages and in your cart will be in your currency of choice, however, at checkout our system converts all prices to back to AUD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.
Where do I enter a discount code?
If paying using our integrated checkout: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered, you will be able to enter the code.
If paying with Paypal: The discount code is entered at the very end of the check out process. Once shipping and payment details have been entered with Paypal, you will be redirected back to our site, where you will be able to enter the code. Don't worry, you will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.
How can I contact you?
The fastest way to contact us is by sending an email to email@example.com. We check our email constantly and will always respond to your query as a matter of urgency.
Do I need an account to place an order?
No, you can check out as a guest or you can create an account. The benefits of creating an account are that next time you will be able to sign into you account which saves you time at checkout (your shipping & billing addresses will be automatically inputted) and you will be able to review past orders.
What payment methods does peony accept?
We accept online payments through our integrated checkout or Paypal. We also accept credit card payments over the phone or by way of bank transfer. To arrange payment via credit card over the phone or bank transfer, please email firstname.lastname@example.org and we will happily assist you.
What is peony’s return policy?
Peony is dedicated to customer service and satisfaction. If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange - the choice is yours. Returns are FREE within Australia and the process is simple. For more information, please refer to our Returns and Exchanges page.
Is it safe to purchase from the online store?
Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.
How do I return my item?
To return an item, simply follow the steps outlined on our Returns and Exchanges page.
What do I do if I receive a damaged item?
All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, you can return it within 30 days from the date of purchase to be replaced, repaired or refunded. For more details please view our full return policy HERE.