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Returns

We want you to adore your peony pieces. If you decide your order is not quite right, you can return your items within 14 days of delivery for a store credit, refund or exchange.

Sale items are eligible for a store credit or exchange only.

To initiate a return, click the link below.

Lodge a Return
  • I.
    How do I return my order?
    To lodge a return, click the left button 'Lodge a Return'. You must lodge your return within 14 days from delivery. Go through the steps in the portal to submit your return.
  • II.
    Return Packaging
    Our mailer bags are designed for reuse. We encourage you to ship items back using the original peony packaging the order was delivered in.
  • III.
    Return Shipping Costs
    We offer Free Express Shipping on orders over $300 AUD, but we unfortunately do not cover the cost of return postage. If you decide to return your order, you will be required to pay the below return fee: AU Returns: $10 AUD. NZ Returns: $30 AUD. All return fees will be deducted from the refund/credit amount at time of return submission, unless the return is of even or less value.
  • IV.
    Sale Items
    We do not offer refunds on sale items. Sale items are eligible for a store credit or exchange only. All styles within the ‘SALE’ tab are considered ‘sale’. Full priced items purchased with a temporary promotion code are also considered ‘sale’ and are only eligible for a store credit or exchange.
  • V.
    Exchanges
    We want you to adore your peony pieces. You have 14 days from delivery to exchange your item/s for an alternate style or size. Exchanges are shipped to you free of charge, on your first exchange per order. To learn more about instant and regular exchanges, visit our Terms and Conditions page. You can process your exchange via our Return Portal.
  • VI.
    Brand New Condition
    All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.
  • VII.
    Extended Returns
    We understand this time of year is busy and gift giving can be tricky. For your peace of mind, we are offering extended returns. All orders placed between the 3rd and 23rd of December 2024 can be returned up until the 20th of January 2025.

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